Medyno (“we”, “our”) respects your privacy and processes personal data in line with Brazil’s General Data Protection Law (Law No. 13,709/2018 — LGPD). This document explains how we collect, use, store, and protect information on our website and platform services.
1. Controller and contact
The controller of personal data processed through this website is Medyno. To exercise your rights or ask privacy questions, email contact@medyno.com.
2. Data we may collect
Depending on how you interact with us, we may process:
- Registration and contact data: name, email, phone, clinic name, city, and information you voluntarily submit in forms.
- Browsing data: IP address, device type, browser, pages visited, access time, referrer — via cookies and similar technologies when applicable.
- Contract and support data: information needed to deliver contracted services and provide assistance.
3. Purposes and legal bases
We process personal data for purposes such as:
- Responding to contact and demo requests — consent or pre-contractual steps.
- Enabling contracting, billing, and support — contract performance.
- Improving site experience, metrics, and security — legitimate interest, balanced with your rights.
- Meeting legal obligations and exercising rights in proceedings.
4. Sharing
We may share data with essential providers (hosting, email, analytics, CRM, payments) under contracts requiring adequate protection. We do not sell personal-data lists. We may disclose information when required by law or competent authority.
5. International transfers
If we use tools with servers outside Brazil, we adopt LGPD-compatible measures such as standard contractual clauses or assessment of an adequate protection level, when applicable.
6. Retention
We keep data for as long as needed for the stated purposes, legal timelines, and potential disputes. After retention, we may anonymize or securely delete the data.
7. Security
We apply reasonable technical and organizational measures against unauthorized access, loss, or improper alteration. For material incidents, we follow legal notification duties.
8. Your rights (LGPD)
You may request, as provided by law:
- Confirmation of processing and access to data.
- Correction of incomplete, inaccurate, or outdated data.
- Anonymization, blocking, or deletion of unnecessary or non-compliant data.
- Portability, information about sharing, and withdrawal of consent when applicable.
9. Cookies
We may use cookies essential to site operation and, when present, measurement cookies based on legitimate interest or consent, according to the notice shown.
10. Updates
This policy may be updated for legal or operational changes. The date at the top indicates the current version.